Your Luckydays account is managed directly by the operator. This portal provides guidance on the sign-in process, but only the operator can verify, restore or unblock your account.
Reaching your account
- Open the Luckydays site in your browser
- Look for the sign-in button and click it
- Enter the email address you used when registering
- Enter your password
- Confirm to access your account
If you don't have an account yet, registration also happens on the operator's site.
Common failure causes
When sign-in doesn't work, the problem is usually one of these:
- Wrong credentials: Check the email address matches the one you registered with, and re-type the password carefully
- Caps Lock active: Passwords are case-sensitive
- Unverified account: The operator may require identity documents before granting access – check your inbox for instructions
- Self-exclusion in force: If you set a break or closure period, the account remains locked until that period ends
- Browser session problem: Clear your cookies and cache, then try again
- Regional restriction: The site checks your location; a VPN or proxy may block access
Getting back in
Forgotten your password? The operator sends a reset link to the email address on your account. Request the link through the site's password-recovery option, check your inbox (and spam folder), and follow the instructions in that email.
If the email address you used at registration is no longer accessible, contact the operator's support team directly. They'll need to verify your identity before updating the address on file.
The sign-in route on desktop and phone
The same account and password work on every device. On a phone, open the Luckydays site in your mobile browser – Safari, Chrome, Firefox or whichever you use – and follow the same steps as on desktop. The operator offers a dedicated mobile application available for download on both Android and iOS devices; sign in through the app with the same credentials once it's installed.
Verification holds
The casino reserves the right to check a player's identity prior to processing payouts and to hold withdrawals for the time needed to complete the check. Players can verify their account by logging in, going to Settings, clicking the Verify tab, and following the instructions; the operator aims to verify accounts within 24 hours.
The administration reserves the right to call players via the phone number provided as a necessary part of verification. If the player does not get through the procedure within two weeks, the account will be permanently closed and the win confiscated.
| Cause | What happens |
|---|---|
| Inactive for 24 months | Account may be permanently closed; any remaining balance withheld or forfeited |
| Self-exclusion set | Access locked until the chosen period ends |
| Phone verification incomplete | Account permanently closed within two weeks; winnings confiscated |
Where support is
Account problems go to the operator's own team. Reach them through Live Chat or by email at [email protected]. Before writing in, have ready: the email address on your account, when the problem started, and the exact message you see on screen. Those details let support answer your question in the first reply rather than asking for them later.
Keeping access safe
Sign in only on the operator's own address – typed into your browser or reached through a bookmark you saved yourself. Never click a link in an email or message claiming to be from the operator; phishing attempts copy the site's look but send your details elsewhere.
Use a password you don't use anywhere else. If one site is breached, a unique password keeps your other accounts safe. On a shared device, sign out when you're done; leaving an account open lets anyone who uses that device after you access your balance and personal details.
Gambling should remain entertainment, not an obligation. If signing in starts to feel compulsive rather than a choice, free and confidential support is available through GamCare (National Gambling Helpline: 0808 8020 133, free, 24/7) and BeGambleAware. GamStop offers free national self-exclusion across licensed sites.
Access to this site is restricted to persons aged 18 and over (18+). Support with gambling is free and confidential at BeGambleAware.org.