Whether you need help with our content or have questions about your account, this page explains how to reach the right team and what to have ready when you write in.
Reaching the editorial team
For questions about the content on Luckydays, send an email to [email protected]. We cover what this portal publishes — articles, guides, updates to our pages — and we respond within 48 hours during business days.
This inbox does not handle account issues, withdrawals or bonus questions. Those go to the operator's support team, covered in the section below.
Getting help with your account
If your question involves a deposit, a withdrawal, a bonus, verification documents or a technical problem with the site itself, you need the operator's support channels. Luckydays provides both live chat and email support.
The support email is [email protected]. Withdrawals are processed within 24 hours once your account is verified, and the operator aims to verify accounts within the same timeframe.
What to include in your message
The more detail you provide upfront, the faster the first reply can help. Have these ready when you write:
- The email address registered to your account
- The approximate date and time the issue occurred
- Any reference number or error message shown on screen
- Which payment method you used, if the question involves a deposit or withdrawal
Support can assist with registration, deposits and withdrawals, bonus terms, identity verification, and technical problems. If a verification call is required, the operator reserves the right to contact you via the phone number you provided — and if you do not complete that call within two weeks, the account may be permanently closed.
Responsible gambling support
If gambling stops feeling like entertainment, free and confidential help is available in the UK:
- GamCare — gamcare.org.uk or call the National Gambling Helpline at 0808 8020 133 (free, 24/7)
- BeGambleAware — begambleaware.org
- GamStop — gamstop.co.uk for free self-exclusion across licensed sites
You can also set deposit limits, session limits or take a break directly through your account settings. These tools exist to keep your play enjoyable rather than stressful.
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.